Terms of Carriage of
Rüdesheimer Seilbahngesellschaft mbH
Bayer, Opitz & Co. KG
I. Scope of Application
The terms of carriage announced by notice in the cable car stations are part of the carriage contract and become effective for each passenger upon entering the cable car area.
§7 Release from the obligation to transport due to force majeure
- Force majeure events postpone the claim to carriage for the duration of the disruption and an appropriate start-up period or eliminate it due to the irreparable or untimely remedy.
- Force majeure events include, in particular, thunderstorms, storms, severe weather, operational disruptions, or unforeseeable circumstances that make transportation significantly more difficult or impossible.
- The cable car transports passengers whose carriage complies with the terms of carriage if the carriage is possible with the existing transport facilities and is not prevented by circumstances that the management cannot immediately avert.
- The operating time is decisive for transportation; outside the operating time, there is no entitlement to trips unless special arrangements have been made with the management.
- The announced provisions apply to the carriage of luggage and items.
Rüdesheimer Seilbahngesellschaft is liable for damages of any kind, insofar as they are covered by liability insurance, and otherwise in accordance with the mandatory statutory liability provisions. Operational disruptions and interruptions of any kind do not give rise to compensation claims, especially not for financial losses resulting from missed connections, e.g., train, ship, or bus connections.
IV. Order and Safety
(Also compare X. Safety Regulations)
- Attention must be paid to the signs posted in the cable car area regarding passenger behavior.
- Instructions given by the operating personnel concerning order and safety of traffic must be followed.
- A passenger who dirties the facilities, cabins, and equipment of the cable car must pay €30 for cleaning.
- Anyone who damages parts of the facility must compensate for the resulting damage, unless they are not at fault.
- Doors of the cabins may only be closed and opened by the operating personnel. Standing up, opening doors, changing seats during the ride, swinging and shaking the cabins, and holding on to the following cabins are prohibited and may be punishable due to transportation endangerment.
- Smoking during the ride is prohibited
- Complaints should be addressed to the management
V. Hand Luggage
- The passenger can carry hand luggage free of charge, provided that no second seat is required for it.
- Items that can harass fellow passengers or damage cabins are excluded from transportation.
- The carrying of firearms, explosive, easily flammable, or corrosive substances is prohibited.
VI. Transport of Dogs
- Dogs must be kept on a leash within the cable car area.
- Transportation of dogs is only permitted if other passengers are not disturbed and cabins and seats are not dirtied. A bite-proof muzzle may be required.
- The passenger is responsible for supervising the dogs they bring and is liable for any dirt or damage caused by them.
VII. Fares and Fare Refunds
- Use of the cable car is only permitted for those who have purchased a ticket or carry a valid travel authorization. Passengers are obliged to present their tickets for inspection at any time upon request.
- Fares are announced by notice.
- Upon request, in justified cases such as passenger illness, suspension of railway operations, the fare will be refunded upon return of the unused, non-validated ticket.
- Tickets not purchased at the railway counters but at travel agencies, bus companies, or other locations expire if not used, unless the tickets cannot be used due to suspension of railway operations. The location where the ticket was purchased is responsible for the refund.
- No refunds will be issued for unused trips on multi-ride tickets.
- No replacement will be provided for lost tickets.
VIII. Lost and Left Behind Items
- Anyone who finds a lost item in the cable car area and takes possession of it is obliged to immediately hand it over to a station employee at the next station. Immediate return to the loser is possible if there is no doubt about their entitlement to receive it. There is no claim for a finder’s fee.
- The cable car company may auction off found items publicly; the proceeds replace the items. The auction of found items is carried out in consultation with the local lost property office, taking into account the relevant provisions, in particular sections 965 to 978 of the German Civil Code (BGB).
- Any costs incurred must be reimbursed by the entitled recipient.
IX. Exclusion from Transportation
Persons are excluded from transportation if they
- violate the conditions of carriage or fail to follow the instructions of the operating personnel;
- are afflicted with contagious diseases;
- violate decency;
- are intoxicated;
- constitute an unreasonable nuisance for other passengers due to their own misconduct – including when queuing within the railway premises – or significantly disrupt the operational process.
- Bicycles and hand carts are also excluded from transportation.
X. Safety Regulations
The following provisions of the Regulation for the Operation of Cable Cars (BO Seil) apply as part of the conditions of carriage:
(8) Drunk people are excluded from transportation on all cable cars. Frail persons use the gondola lift at their own risk; they may be excluded from transportation. Non-school-age children may only use gondola lifts if they share the same cabin with adults.
§25 General Provisions
- Within the railway premises, all persons must comply with the general regulations issued by the railway administration with the approval of the supervisory authority or by the latter for the maintenance of peace, safety, and order within the railway facilities and in railway traffic.
- Instructions from the service personnel must be followed.
§26 Entering Railway Facilities
- Entering the railway facilities and the rooms in the cable car stations, which are not specifically open to the general public, is prohibited.
- The operations manager may allow other persons to enter the railway facilities.
§27 Damage to Railways and Operational Disruptions
- It is prohibited to damage or contaminate the railway facilities, operational equipment, and vehicles, create obstacles to traffic, set the railway or vehicles in motion without authorization, operate facilities intended for operations or accident prevention without authorization, climb the supports, or perform other actions that disrupt or endanger operations.
§28 Behavior of Passengers
- Passengers may only enter and exit the vehicles at the designated places and on the designated side of the vehicles.
- In case of disruptions, vehicles may only be left outside the stations on the instruction of the personnel.
- Smoking is prohibited in cable car vehicles.
- It is forbidden to throw objects out of the vehicles that could injure a person or damage property. The operating personnel may prohibit the carrying of objects that protrude beyond the vehicle if they can cause operational hazards.
- During the journey, it is forbidden to swing, shake, lean out, change seats, hold objects out, and hold on to following cabins.
Attention is drawn to the compulsory measures permitted by law in case of violations.
Rüdesheim am Rhein, April 1, 2023